1. Order Processing

  • All orders placed on our website are processed within 3 business days.

  • Orders received after 5 PM EST or on weekends and holidays will be processed on the next business day.

2. Payment Verification

  • Orders are subject to payment verification. Delays in payment processing may affect order fulfillment times.

3. Shipping and Delivery

  • We offer multiple shipping options. Delivery times and costs vary based on the selected shipping method and destination.

  • Estimated delivery times are provided at checkout.

  • Once an order has shipped, you will receive a confirmation email with tracking information.

4. Digital Products and Services

  • For digital products or services, access will be granted via email or through your account dashboard on our website within 24 hours after payment confirmation.

5. Custom or Personalized Orders

  • Custom or personalized orders require additional processing time. Estimated fulfillment times will be communicated during the order process.

  • We may require approval for proofs or design drafts before proceeding with production.

6. Delays and Issues

  • While we strive to meet all estimated delivery times, delays caused by external factors (e.g., weather, carrier disruptions) are beyond our control.

  • If your order is delayed, we will notify you promptly and work to resolve the issue.

7. Order Changes and Cancellations

  • Requests for order modifications or cancellations must be submitted within 24 hours of placing the order.

  • Orders already shipped or processed may not be eligible for cancellation.

8. Missing or Damaged Items

  • If your order arrives with missing or damaged items, please contact us within 1days of delivery.

  • Include your order number, photos of the damaged items, and a brief description of the issue.

9. Returns and Refunds

  • Please EMAILS for details on how to return items and eligibility for refunds.

10. Contact Information

  • For any questions or concerns about your order, you can reach our customer support team at:

    • Email: INFO@ELPODIGITAL.COM

    • Phone: 978-885-1380

11. Updates to this Policy

  • We reserve the right to update this policy at any time. Changes will be posted on this page with the updated effective date.

Thank you for choosing Elpo Digital Solutions for your needs!